At Delivery.com you can order food online from
your favorite local restaurants and have it delivered straight to your door. Started in 2004, there are now over half a
million users every month that order from thousands of restaurants in
over 50 cities nationwide. There were tons of restaurants available in my area! Everything from Chili's and Tahoe Joes to Rubio's. With just a few clicks online, you can find out what's available in your
area, place your order and wait for your dinner to arrive.
We recently moved to a new home and lots of repairs and work is being done on a daily basis. Cooking right now? Nope, not much of that is happening. We're eating simple foods, sandwiches and easy snacks. While I'm excited to get back into a good routine in my new kitchen very soon, for now I'm excited to have options like Delivery.com. I enjoy going out to eat on occasion, but right now it's very convenient to just have it delivered when I need it without having to wait at a table to be served.
When I first placed my order on Delivery.com for some Lucille's Bar-B-Que, it was quite a mess to say the least. After ordering at 5:25pm for 6:15pm delivery, I got a call (from my local third party delivery service who handles my area) at about 5:45 saying my delivery time was going to be about 1 1/2 hours late. I was bummed, but with no other plans we decided to stick it out and keep the order. Then at about 6 o'clock I got another call saying their power went out and they didn't know when it was going to come back on (how they were still able to contact me without power and a computer screen with my information is beyond me!). My options were to cancel my order, or wait to see how long it would take for the power to return. Well, that could have been even longer so I canceled. About 30 minutes later I received another call saying the power had returned, but by that point I was so over it all that I told them again that I still did not want my order.
Apparently once your order is sent to the restaurant, it's on the restaurant to deliver quality service. But in my case it wasn't the restaurant's fault at all and I feel like Delivery.com should be taking more responsibility for the entire process from order to delivery. I asked the customer service rep from the third party delivery service and she said it was their service that was backed up, not the restaurant. It sounds like this third party delivery service probably delivers for a lot of restaurants and not just Lucille's that I ordered from. I offered a billion times to just go pick up my order but they said in that case I'd have to just order right from Lucille's. But I had a gift certificate to Delivery.com! Because a local third party delivery service delivers most (or maybe all?) of Delivery.com's orders to you, there's definitely a bigger potential for orders to go wrong or get backed up. Maybe my first order attempt I ordered too late that evening, they were swamped, and so my order was at the tail end of their rush? I don't know. The power outage was bizarre and I understand things happen, but it definitely didn't help the serious time back-up they were already having. Either way, it left me feeling quite disappointed and without dinner or a back-up plan.
A few nights ago I decided to try again. I placed my order online over 6 hours in advance and my delivery lady arrived on time with hot food in hand! It was really a great experience and made up for my initial experience with Delivery.com. Ordering from Delivery.com definitely has it's perks and times where it's appropriate, but I don't feel like it's something I would do all the time. I live in an area with tons or restaurants within a mile radius of my home so I'd rather go out and have the full experience of sitting down and being served. You're required to tip and pay a delivery fee anyway, so why not get the full dining experience if you're not busy? That's my take. I'm sure many of you would like to try out Delivery.com and enjoy having dinner delivered so I'm hosting a giveaway too!
We recently moved to a new home and lots of repairs and work is being done on a daily basis. Cooking right now? Nope, not much of that is happening. We're eating simple foods, sandwiches and easy snacks. While I'm excited to get back into a good routine in my new kitchen very soon, for now I'm excited to have options like Delivery.com. I enjoy going out to eat on occasion, but right now it's very convenient to just have it delivered when I need it without having to wait at a table to be served.
When I first placed my order on Delivery.com for some Lucille's Bar-B-Que, it was quite a mess to say the least. After ordering at 5:25pm for 6:15pm delivery, I got a call (from my local third party delivery service who handles my area) at about 5:45 saying my delivery time was going to be about 1 1/2 hours late. I was bummed, but with no other plans we decided to stick it out and keep the order. Then at about 6 o'clock I got another call saying their power went out and they didn't know when it was going to come back on (how they were still able to contact me without power and a computer screen with my information is beyond me!). My options were to cancel my order, or wait to see how long it would take for the power to return. Well, that could have been even longer so I canceled. About 30 minutes later I received another call saying the power had returned, but by that point I was so over it all that I told them again that I still did not want my order.
Apparently once your order is sent to the restaurant, it's on the restaurant to deliver quality service. But in my case it wasn't the restaurant's fault at all and I feel like Delivery.com should be taking more responsibility for the entire process from order to delivery. I asked the customer service rep from the third party delivery service and she said it was their service that was backed up, not the restaurant. It sounds like this third party delivery service probably delivers for a lot of restaurants and not just Lucille's that I ordered from. I offered a billion times to just go pick up my order but they said in that case I'd have to just order right from Lucille's. But I had a gift certificate to Delivery.com! Because a local third party delivery service delivers most (or maybe all?) of Delivery.com's orders to you, there's definitely a bigger potential for orders to go wrong or get backed up. Maybe my first order attempt I ordered too late that evening, they were swamped, and so my order was at the tail end of their rush? I don't know. The power outage was bizarre and I understand things happen, but it definitely didn't help the serious time back-up they were already having. Either way, it left me feeling quite disappointed and without dinner or a back-up plan.
A few nights ago I decided to try again. I placed my order online over 6 hours in advance and my delivery lady arrived on time with hot food in hand! It was really a great experience and made up for my initial experience with Delivery.com. Ordering from Delivery.com definitely has it's perks and times where it's appropriate, but I don't feel like it's something I would do all the time. I live in an area with tons or restaurants within a mile radius of my home so I'd rather go out and have the full experience of sitting down and being served. You're required to tip and pay a delivery fee anyway, so why not get the full dining experience if you're not busy? That's my take. I'm sure many of you would like to try out Delivery.com and enjoy having dinner delivered so I'm hosting a giveaway too!
Win It!
One winner will receive a $40 gift certificate code to Delivery.com!
Just fill out the Rafflecopter form below to enter!
Disclosure: I received the above mentioned product(s) to facilitate this review for free. No other compensation was received. This is my completely honest opinion above and may be different from yours. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook.
I received one or more of the products mentioned above for free using Tomoson.com. Regardless, I only recommend products or services I use personally and believe will be good for my readers.
8 comments:
I'd order from Thai Thai Gourmet Thai Food. eclairre(at)ymail(dot)com
I'd like to order from Roma Restaurant & Pizza
Thanks!
I'd order from an indian restaurant...ANY indian food sounds great right now at 39 weeks pregnant!
Nearest is an Indian restaurant.. and I love Indian food
Eddie's market & pizza
I guess China one express since it was the only one listed lol
bj's brewhouse
Darn they are not in my area yet, but I'll bet they are in my daughters college town, so I'll enter for her. She would love it.
ababe28 at hotmail dot com
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